Delete your account

1. How to ask

Email our privacy contact at scstone18@gmail.com from the email address on your account, with the subject "Delete my Connect account". Tell us the business you use Connect for. If you can no longer use that address, say so and we will ask the business to confirm who you are before we delete anything.

You can also ask your business's administrator. They can deactivate your account at any time — that stops all access and signs you out of every browser and mobile device straight away — and can pass your deletion request on to us.

2. What we erase

When we carry out your request, we erase:

• your account details: name, email address, profile photo, password and any Google sign-in link;
• your notification preferences and personal settings;
• the mobile devices signed in to your account and their push-notification tokens; and
• your account's identifiers, so the account can no longer be signed in to.

3. What the business keeps

Connect is a service that businesses use to talk to their own customers. The messages, calls, voicemail, faxes, notes and contact records you sent or handled on a business's behalf are that business's records, not your personal account, and stay with the business under its control after your account is deleted. The business decides how long it keeps them; ask it if you want any of them removed.

Technical and security logs are kept for a limited period and then deleted, and we keep anything the law requires us to keep, for as long as it requires.

4. How long it takes

Straight away: once we, or your business's administrator, deactivate your account, it can no longer be signed in to and every browser and mobile device is signed out.

Within 30 days: we respond to your request by email and carry it out. If we cannot verify that the request comes from the account holder, we will tell you why and what we need.

Closing a whole business account is requested by that business. Deleting its content is not automatic: we handle it on the business's request, and commit to completing it within 90 days of the request, unless the law requires us to keep something longer.

5. If you are a customer of a business that uses this service

If you texted, called, faxed or chatted with a business that uses Connect, your messages are that business's records. Ask that business to delete them; we will help it respond. You can also write to us at the address below.

6. Privacy contact

More about what we collect and why is in our Privacy Policy.